Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Upon receiving a returned item(s) a refund for the full cost of the item will be issued given that the item(s) are in their original condition (all shipping and handling must be paid by the buyer and will not be refunded).
Exceptions for the UK:
Those returning from the UK will have their initial shipping costs refunded.
Personal items (example: scrunchies, face masks, earrings) will be sealed and cannot be returned once the seal is broken.
On sale items CAN be returned for those purchasing in the UK.
Exchanges will be made for products of equal value. Exact exchanges may not be possible depending on my inventory, but you may exchange for a different item if it is of equal value (shipping and handling must be paid by the buyer and will not be refunded).
If an item is broken or destroyed (ie: paper products bent or torn) please message me with a description of the damage and photo proof within 3 days of delivery (14 days for the UK)(according to tracking). Photos must include images of the shipping parcel as well as of the product(s). If the item is destroyed I can replace the item (excluding shipping costs, exception UK buyers). In the instance that I do not have the ability to replace your item(s) exactly (one of a kind items or I no longer have the specific materials needed) I can give exact store credit to you (excluding shipping costs, exception UK buyers).
Custom orders that require graphic design services may include a small design fee. Feel free to send me a message for a quote or questions.
Please note that every computer monitor is a little different and color displays will vary. Between this and photography please note that colors might be slightly different in person than on screen.
Please message me with any questions, I have tried to amend my policies to clearly outline and follow EU & UK law but feel free to message me if something is not clear so I can assist you and also update my policies for others, thank you!
I work with several companies and provide them with wholesale priced products. I would LOVE to work with you and your business too! Please send wholesale inquires by private message or my email: email@example.com